Frequently Asked Questions
Find clear answers to the most common questions about Tovli Recovery, our treatment programs, and the admission process. We’re here to make your path to recovery simple and transparent.
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General Questions
Tovli Recovery is a licensed behavioral health treatment center in Chattanooga, Tennessee that provides comprehensive care for individuals struggling with substance use disorders and mental health conditions. Our programs combine medical treatment, behavioral therapy, and compassionate support to help clients achieve lasting recovery and improved mental wellness.
We treat a wide range of addictions, including alcohol, opioids, prescription drugs, cocaine, methamphetamine, benzodiazepines, and other substances. We also treat mental health conditions including depression, anxiety disorders, bipolar disorder, PTSD, OCD, ADHD, schizophrenia and thought disorders, personality disorders, self-harm, and complicated grief. Treatment plans are personalized based on each person’s history and needs.
Our programs are open to adults who are ready to begin recovery from alcohol or drug addiction, seek treatment for a mental health condition, or address both at the same time. We also provide family resources and guidance for loved ones seeking help for someone else.
We treat both addiction and mental health under one roof at our Chattanooga facility, which means coordinated care from a single treatment team. We emphasize individualized care, evidence-based therapies, and a compassionate environment. Our clinical team works closely with clients to address the physical, emotional, and mental aspects of healing.
Yes. We adhere strictly to HIPAA and federal privacy regulations. All client information and communication are fully confidential.
Yes. Tovli Recovery offers gender-specific, trauma-informed, and dual diagnosis programs to ensure every client receives care tailored to their background and experiences. We accommodate reasonable requests to the best of our ability.
Yes. The medical community recognizes addiction as a chronic, treatable brain disease that affects behavior and brain chemistry. With the right treatment and support, recovery is possible.
Yes. You do not need a substance use disorder to receive care at Tovli Recovery. We treat mental health conditions on their own including depression, anxiety, PTSD, bipolar disorder, and more through our outpatient programs in Chattanooga.
You can contact our Chattanooga admissions team for a confidential consultation. They’ll help you understand your treatment options and recommend the right level of care for your situation whether that involves addiction, mental health, or both.
Absolutely. Family involvement is an important part of the healing process. We offer family counseling, education, and ongoing support resources for families in Chattanooga and across Tennessee.
What is Tovli Recovery?
Tovli Recovery is a licensed behavioral health treatment center in Chattanooga, Tennessee that provides comprehensive care for individuals struggling with substance use disorders and mental health conditions. Our programs combine medical treatment, behavioral therapy, and compassionate support to help clients achieve lasting recovery and improved mental wellness.
What types of conditions do you treat?
We treat a wide range of addictions, including alcohol, opioids, prescription drugs, cocaine, methamphetamine, benzodiazepines, and other substances. We also treat mental health conditions including depression, anxiety disorders, bipolar disorder, PTSD, OCD, ADHD, schizophrenia and thought disorders, personality disorders, self-harm, and complicated grief. Treatment plans are personalized based on each person's history and needs.
Who can seek treatment at Tovli Recovery?
Our programs are open to adults who are ready to begin recovery from alcohol or drug addiction, seek treatment for a mental health condition, or address both at the same time. We also provide family resources and guidance for loved ones seeking help for someone else.
What makes Tovli Recovery different from other treatment centers in Chattanooga?
We treat both addiction and mental health under one roof at our Chattanooga facility, which means coordinated care from a single treatment team. We emphasize individualized care, evidence-based therapies, and a compassionate environment. Our clinical team works closely with clients to address the physical, emotional, and mental aspects of healing.
Is treatment at Tovli Recovery confidential?
Yes. We adhere strictly to HIPAA and federal privacy regulations. All client information and communication are fully confidential.
Do you offer gender-specific or specialized programs?
Yes. Tovli Recovery offers gender-specific, trauma-informed, and dual diagnosis programs to ensure every client receives care tailored to their background and experiences. We accommodate reasonable requests to the best of our ability.
Is addiction considered a disease?
Yes. The medical community recognizes addiction as a chronic, treatable brain disease that affects behavior and brain chemistry. With the right treatment and support, recovery is possible.
Do you treat mental health conditions without addiction?
Yes. You do not need a substance use disorder to receive care at Tovli Recovery. We treat mental health conditions on their own including depression, anxiety, PTSD, bipolar disorder, and more through our outpatient programs in Chattanooga.
How can I find out if Tovli Recovery is right for me?
You can contact our Chattanooga admissions team for a confidential consultation. They'll help you understand your treatment options and recommend the right level of care for your situation whether that involves addiction, mental health, or both.
Do you offer programs for families or loved ones?
Absolutely. Family involvement is an important part of the healing process. We offer family counseling, education, and ongoing support resources for families in Chattanooga and across Tennessee.
Treatment & Programs
What types of treatment programs do you offer?
We provide several levels of outpatient care at our Chattanooga facility, including outpatient detox, partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient treatment, and virtual telehealth programs. These programs serve both addiction and mental health needs.
What happens during medical detox?
Medical detox helps individuals safely withdraw from drugs or alcohol under clinical supervision on an outpatient basis. Our medical team manages symptoms, monitors health, and provides medications when needed to ensure comfort and safety all while you remain at home.
How long does treatment usually last?
Program length varies based on each client’s needs, progress, and recovery goals. Most residential stays range from 30 to 90 days, while outpatient and aftercare programs can continue for several months.
What therapies are used in treatment?
We use evidence-based therapies including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), motivational interviewing, trauma-informed therapy, medication management, and holistic methods like mindfulness and meditation. These therapies apply to both addiction recovery and mental health treatment.
What is dual diagnosis treatment?
Dual diagnosis programs treat both substance use and co-occurring mental health conditions such as anxiety, depression, PTSD, or bipolar disorder at the same time. This integrated approach improves long-term outcomes because addressing one condition without the other rarely leads to lasting results.
Do you provide medication-assisted treatment (MAT)?
Yes. When clinically appropriate, we offer MAT using FDA-approved medications to reduce cravings and withdrawal symptoms while clients engage in counseling and behavioral therapy. We also provide medication management for mental health conditions.
Do you treat mental health conditions through the same programs?
Yes. Our PHP, IOP, and outpatient programs in Chattanooga serve both addiction and mental health. Whether you're managing substance use, a mental health condition, or both, you receive the same structured clinical support tailored to your specific needs.
What are holistic treatment options?
Our holistic services complement clinical therapies and may include mindfulness, meditation, nutritional guidance, fitness, and creative expression to support emotional and physical wellness alongside evidence-based treatment.
Do you offer virtual treatment options?
Yes. Our telehealth program allows clients across Tennessee to access therapy, counseling, and group sessions online through a secure HIPAA-compliant platform ideal for those who need flexible care or live outside the immediate Chattanooga area.
Can treatment be customized for my personal needs?
Absolutely. Every client at Tovli Recovery receives a personalized treatment plan based on their medical history, mental health, substance use history, and recovery goals. No two treatment journeys are the same
Admissions & Insurance
How do I start the admissions process?
Simply call our 24/7 helpline or fill out the confidential form on our website. An admissions specialist will guide you through assessment, insurance verification, and program enrollment.
What happens during the initial assessment?
We'll ask questions about your medical history, substance use, and mental health background to understand your needs. This helps our clinicians recommend the most suitable treatment program — whether for addiction, mental health, or both.
Do you accept insurance?
Yes. Tovli Recovery works with most major insurance providers. Our team will verify your benefits and explain what your plan covers before treatment begins.
What if I don’t have insurance?
If you don't have insurance, we offer flexible self-pay options and can discuss available financing or assistance opportunities.
What should I bring to treatment?
Clients should bring comfortable clothing, personal hygiene items, prescribed medications, and identification. Our admissions team provides a detailed list before your first visit to our Chattanooga facility.
Can I speak to someone before deciding on treatment?
Yes. Our admissions counselors are available 24/7 to answer questions, explain treatment options, and help you make an informed decision—without any obligation.
Is the admissions process confidential?
Absolutely. Every call, form, and conversation is 100% confidential under HIPAA guidelines.
Do you provide transportation to your facility?
Depending on your location, we can assist with travel arrangements or provide transportation assistance to our Chattanooga facility.
How soon can I be admitted after contacting you?
In many cases, same-day or next-day admissions are possible, especially for detox programs, depending on clinical availability and insurance verification.
Can family members participate in the admission process?
Yes. Family members are welcome to assist with paperwork, transportation, and support during the initial intake process at our Chattanooga center.
Recovery & Aftercare
What happens after completing treatment?
Aftercare begins immediately after discharge and may include outpatient counseling, relapse or symptom prevention planning, alumni groups, and ongoing support sessions available both in person in Chattanooga and virtually.
Why is aftercare important?
Aftercare helps individuals transition back to daily life while maintaining accountability and continued emotional support. It's a vital part of long-term success in both addiction recovery and mental health management.
What kind of support groups do you offer?
We connect clients with peer recovery groups, alumni programs, and community resources in Chattanooga and across Tennessee, including 12-step and non-12-step options.
Can I return to treatment if I relapse or my symptoms return?
Yes. Relapse can be part of the recovery journey, and mental health symptoms can fluctuate over time. Returning to treatment promptly helps regain stability and strengthen coping skills. Our doors in Chattanooga are always open.
Do you provide family aftercare programs?
Yes. Family support continues after treatment ends. We offer educational workshops, therapy sessions, and online family support groups.
How can I stay on track after leaving treatment?
Maintaining progress involves building a support network, following your aftercare plan, attending therapy or support groups, and practicing healthy routines. Your Tovli Recovery team remains available for guidance.
Are alumni programs available?
Yes. Our alumni network provides ongoing check-ins, group events, and peer mentorship to help clients in the Chattanooga area and beyond stay connected and motivated.
What are relapse prevention strategies?
Strategies include identifying triggers, developing coping mechanisms, creating a healthy routine, staying engaged with support systems, and knowing when to reach out for additional help.
Do you offer virtual aftercare sessions?
Yes. Clients can continue therapy or group meetings online for ongoing recovery support.
How can my family help after treatment?
Families can support recovery by staying involved, encouraging accountability, and maintaining open communication while respecting boundaries.
Confidentiality & Safety
Is my personal information kept confidential?
Yes. All records, communication, and treatment details are fully confidential in compliance with HIPAA and federal privacy laws.
How does Tovli Recovery protect client privacy?
We use secure digital systems, encrypted communications, and strict access controls to safeguard client information.
Will my employer or anyone else know I’m in treatment?
No. Your participation in treatment remains confidential unless you choose to share it or provide written consent.
Can family members get information about my treatment?
Only with your written permission. Without consent, we cannot disclose any details about your care.
Are your facilities safe and supervised?
Yes. Our Chattanooga center provides clinical supervision, a secure environment, and trained staff to ensure every client's safety during treatment hours.
What medical support is available during detox or treatment?
Licensed medical professionals monitor clients throughout detox and treatment at our Chattanooga facility, managing symptoms and ensuring medical stability.
How do you handle emergencies or crises?
We have on-site medical and behavioral health staff trained to manage emergencies promptly and safely.
Are your programs licensed and accredited?
Yes. Tovli Recovery's facilities and programs meet Tennessee state licensing requirements and maintain recognized accreditations for clinical quality.
Is telehealth treatment secure?
Yes. Our virtual sessions are conducted on HIPAA-compliant platforms with end-to-end encryption for privacy and safety.
What if I have special medical or dietary needs?
We accommodate medical conditions, dietary restrictions, and accessibility needs just inform our Chattanooga admissions team during intake.
Our Facilities
At Tovli Recovery, our facilities are thoughtfully designed to promote comfort, privacy, and healing. From modern therapy rooms to calming common areas, every space supports your journey toward lasting recovery in a safe, welcoming environment.
